Right of Withdrawal

This translation is provided for information only. The German version is legally binding. The contract language and all our correspondence (emails, orders, invoices) are German; other languages only help you understand the menus.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier named by you, take possession of the goods. For several goods ordered in one order and delivered separately, the period begins when you take possession of the last item.

To exercise your right of withdrawal, you must inform us (Golden Art Juwelier, owner Ayse Güzel, Rethelstraße 141, 40237 Düsseldorf, Germany, phone +49 (0) 211 7328 4200, email info@jgoldenart.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts

• for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (e.g. engravings, made-to-measure items, adjusted ring sizes);
• for the supply of goods whose price depends on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period (e.g. investment gold, gold bars and other precious metals whose price is linked to the market rate).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

– To Golden Art Juwelier, owner Ayse Güzel, Rethelstraße 141, 40237 Düsseldorf, Germany, email: info@jgoldenart.de:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as appropriate.