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Shipping Information

This translation is provided for information only. The German version is legally binding. The contract language and all our correspondence (emails, orders, invoices) are German; other languages only help you understand the menus.

Delivery area

We deliver within Germany only.

Shipping costs

Shipping costs range from EUR 3.00 to EUR 18.00 per item, including VAT. For an order containing several different items, their shipping costs are added together and a 50% discount is applied to that sum. Multiple units of the same item incur shipping once and do not by themselves qualify for the discount. The exact amount is shown on the product page and in the cart before the order is placed.

Delivery time

Delivery is usually made within 7 days unless a different delivery time is stated for the product. For prepayment, the delivery time starts on the day after the payment order is given.

Shipping jewellery and precious metals

We ship valuable parcels insured and, where applicable, with tracking. Please check the parcel for external damage on receipt and report any damage to the courier and to us as soon as possible. Your statutory rights remain unaffected.

Payment methods

  • PayPal
  • Prepayment by bank transfer – goods are shipped after receipt of payment.
  • Cash on delivery – payment to the courier on delivery; additional cash-on-delivery fee EUR 10.00 (incl. VAT).

Returns

Statutory withdrawal (14 days): We refund all payments received (purchase price, shipping costs and cash-on-delivery fee). The customer bears the cost of return shipping.

Voluntary return (without a statutory right of withdrawal, e.g. after the period has expired): We refund all payments received (purchase price, shipping costs and cash-on-delivery fee) less a processing fee of EUR 7.00. The customer bears the cost of return shipping.

Personalised goods (engravings, made-to-measure items, adjusted ring sizes) cannot be returned (no right of withdrawal). If you nevertheless wish to return such goods, we will take them back voluntarily on request and refund 10% of the purchase price. Statutory rights in respect of defects remain unaffected.

Details: Right of Withdrawal and Terms and Conditions.