Terms and Conditions

This translation is provided for information only. The German version is legally binding. The contract language and all our correspondence (emails, orders, invoices) are German; other languages only help you understand the menus.

§ 1 Scope

(1) These terms apply to all orders placed by consumers and businesses via our online shop www.jgoldenart.de.

(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade or self-employed profession (§ 13 BGB). A business is a natural or legal person or partnership acting in the exercise of its trade or self-employed profession (§ 14 BGB).

(3) Deviating terms of the customer are not accepted unless we expressly agree to them.

§ 2 Contracting party, contract language

The purchase contract is concluded with: Golden Art Juwelier, owner Ayse Güzel, Rethelstraße 141, 40237 Düsseldorf, Germany. The contract language is German.

§ 3 Conclusion of the contract

(1) The presentation of products in the online shop is not a legally binding offer but an invitation to place an order.

(2) The customer places the desired products in the shopping cart, enters their details during checkout and selects shipping and payment methods. Before submitting, they can review all details on a summary page and correct input errors using the browser's back function or the edit fields. By clicking the button to place a binding order, the customer submits a binding offer to purchase the products in the cart.

(3) Immediately after submitting, the customer receives an automatic confirmation that the order has been received; this is not yet an acceptance. The contract is concluded when we accept the order with a separate order confirmation by email or ship the goods, at the latest within 5 days of receipt of the order. If we do not accept within this period, the customer is no longer bound by the order.

§ 4 Storage of the contract text

We store the contract text and send the customer the order details and these terms by email. The terms can be viewed and printed on this page at any time. Registered customers can also view their orders in their customer account.

§ 5 Prices and shipping costs

(1) All prices are final prices including statutory VAT where applicable. Investment gold within the meaning of § 25c UStG (e.g. gold bars) is VAT-exempt; this is indicated for the respective product.

(2) Prices of precious metal products may change daily in line with precious metal rates. The price at the time of the order applies.

(3) Additional shipping costs are clearly shown on the product page or during checkout before the order is placed. For details see "Shipping Information".

§ 6 Payment

(1) We offer the following payment methods: PayPal, prepayment by bank transfer and cash on delivery.

(2) PayPal: Payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A. The customer is redirected to PayPal during checkout.

(3) Prepayment (bank transfer): We provide our bank details in the order confirmation. The invoice amount must be transferred within 7 days of conclusion of the contract. The goods are shipped after receipt of payment.

(4) Cash on delivery: The customer pays the invoice amount to the courier upon delivery. We charge an additional fee of EUR 10.00 (incl. VAT) for cash on delivery, which is shown during checkout.

§ 7 Delivery

(1) We deliver within Germany only.

(2) Delivery is usually made within 7 days unless a different delivery time is stated for the product. For prepayment, the period starts on the day after the payment order is given; for other payment methods, on the day after conclusion of the contract.

(3) If an ordered product is unexpectedly unavailable, we will inform the customer immediately and refund any payments already made without delay.

§ 8 Retention of title

The goods remain our property until paid in full.

§ 9 Right of withdrawal and returns

(1) Consumers have a statutory right of withdrawal. Details and exceptions are set out in our Right of Withdrawal information. In the event of withdrawal, we refund all payments received, including shipping costs and the cash-on-delivery fee.

(2) Voluntary return: If we voluntarily take back goods although there is no statutory right of withdrawal (e.g. after the withdrawal period has expired), we refund all payments received (purchase price, shipping costs and cash-on-delivery fee) less a processing fee of EUR 7.00. The customer bears the cost of return shipping.

(3) Personalised goods: Goods made to customer specifications or personalised (e.g. engravings, made-to-measure items, adjusted ring sizes) are excluded from withdrawal (§ 312g (2) no. 1 BGB) and cannot be returned. If the customer nevertheless wishes to return such goods, we will take them back voluntarily on request and refund 10% of the purchase price.

(4) Statutory rights in respect of defects (warranty) remain unaffected in all cases.

§ 10 Warranty

The statutory liability for defects applies. For businesses, the limitation period for claims for defects in new goods is one year from delivery; this does not apply to claims for damages or in cases of fraudulent intent.

§ 11 Liability

(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health and under the Product Liability Act.

(2) In the event of a slightly negligent breach of an essential contractual obligation (an obligation whose fulfilment makes proper performance of the contract possible and on whose compliance the customer may regularly rely), liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.

§ 12 Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 13 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of their country of habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Düsseldorf.

As of: November 2026